Refund and Returns Policy

Introduction

At Pretty Plants, owned and operated by VERSATILE GENERAL TRADING AND SERVICES FZC LLC (“we,” “us,” “our”), we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive Refund & Return Policy as outlined below.

Eligibility for Returns

1. Time Frame: You may return items within 7 days from the date of delivery.
2. Condition: Items must be in their original condition, unused, and in the original packaging.
3. Non-Returnable Items: Certain items are non-returnable, including:
   • Custom or personalized orders
   • Perishable items (e.g., fresh flowers and plants)

How to Initiate a Return

1. Contact Us: Email us at info@prettyplants.ae with your order number and details of the item you wish to return.
2. Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to return the item.

Return Shipping

1. Responsibility: You are responsible for the cost of return shipping.
2. Packaging: Ensure that the item is securely packaged to prevent damage during transit.
3. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

1. Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
2. Refund Method: Refunds will be issued to the original payment method used for the purchase.
3. Shipping Costs: Original shipping costs are non-refundable.

Exchanges

1. Eligibility: If you need to exchange an item for the same product, please contact us at info@prettyplants.ae. Exchanges are subject to product availability.
2. Process: Once we receive your return, we will send out the replacement item.

Damaged or Defective Items

1. Reporting: If you receive a damaged or defective item, please contact us immediately at info@prettyplants.ae with your order number and a photo of the damaged or defective product.
2. Resolution: We will arrange for a replacement or refund as appropriate.

Cancellations

1. Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at info@prettyplants.ae.
2. Processing Refund: If your order is successfully cancelled, we will process your refund within 7-10 business days.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: info@prettyplants.ae
Address: VERSATILE GENERAL TRADING AND SERVICES FZC LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah – UAE

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Thank you for shopping with Pretty Plants. We appreciate your business and are committed to providing you with the best products and customer service.